Unwanted Goods

Any unwanted goods that have been purchased within 30 days of receipt can be returned.

• These must be unused and in their original packaging.
• Items can be returned for a refund or an exchange.

If you are returning goods via post, please obtain proof of the postage so you have evidence they have been posted.

Please ensure to enclose a cover letter in your returned parcel including your name, billing address, and order number. Failure to enclose any identifying information may result in significant delays when replacing or refunding your item(s).

Our Address

Essex Angling
7-8 Queensgate Centre,
Grays,
Essex,
RM17 5DF,
UK

Please be aware that whilst every attempt is made to process a return in-store, sometimes it may not be possible. Once the goods have been returned to or taken in-store, we will process the return accordingly.

Incorrect/Damaged Goods

Any incorrect orders or damaged goods must be reported to our Customer Services Team within 5 days of receipt.

These will be replaced as soon as possible at no expense to you.

• A cover note detailing the returned item(s) and the action required is a necessity if you wish for it to be processed quickly and efficiently.
• If you are returning goods via post, please obtain proof of the postage so you have.
• evidence they have been posted.
• These goods will only be exchanged or refunded if they have not been used, worn, or otherwise soiled and are in their original, undamaged packaging.